Introduction
Fideco respects your privacy and is committed to protecting your personal data. This policy outlines how we handle information collected through our website and in the course of providing our services.
Information we collect
We may collect and process the following types of information:
- Contact details – name, email address, phone number and company name when you submit enquiries.
- Usage data – pages visited, time spent on site, and referral sources via analytics tools.
- Technical data – IP address, browser type, device information and operating system.
- Correspondence – records of communications you have with us.
How we use your information
We use the information we collect to:
- Respond to your enquiries and provide requested services;
- Improve our website and tailor user experience;
- Comply with legal and regulatory obligations;
- Communicate updates, insights and service-related information where permitted.
Legal basis for processing
We process personal data on the basis of consent, contractual necessity, legal obligation or legitimate interests – depending on the context of collection and use.
Data sharing and disclosure
We do not sell your personal data. We may share information with trusted third-party service providers (such as hosting and analytics providers) who assist us in operating our website, subject to appropriate confidentiality and security obligations.
Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations.
Your rights
You have the right to:
- Access the personal data we hold about you;
- Request correction or deletion of your data;
- Object to or restrict certain processing activities;
- Withdraw consent where processing is based on consent;
- Lodge a complaint with a data protection authority.
Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure.
Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact
For questions about this Privacy Policy or to exercise your rights, contact us at [email protected].
Last updated: 1 June 2026